Rare to see founders share this view of the world. I remember the day @jack showed it to the Twitter board. Healthy and important perspective.
via fred-wilson:
Joel Spolsky’s org chart from this guest post he did for me today. I love the marketing organization!
Running an online business? You need to be tracking these metrics. In fact, many of them will be useful for businesses of every persuasion.
- Churn
- Contracted Monthly Recurring Revenue (CMRR)
- Cash
- Lifetime Profit per Customer (LPC)
- Customer Aquisition Cost Ratio (CACR)
- Cost Per Aquisition (CPA)
For the full formulas and additional information, visit “Think Vitamin » How to Track Six Key Metrics for Your Web App”.
Any other metrics you recommend tracking?
People in startup land often talk about the magic of how few people built the original Google or the original Facebook, but today’s Google employs 20,000 people and today’s Facebook employs over 1,500 people. So, if you want to do something that matters, then you are going to have to learn the black art of scaling a human organization.
marc:
Amazon.com users and people who love reading enough to spring for hardcovers were probably always more likely to embrace ebooks than the average reader. But, this is still impressive. It won’t be long until Kindle ebooks eclipse paperback sales on Amazon.com too.
It’s also interesting to hear that Kindle 2 sales have increased three times since the price dropped from $259 to $189. That furthers my belief that the iPad isn’t a Kindle killer. Once the Kindle 2 gets the DX’s new higher contrast screen, that will juice sales further. Christmas is looking good for Amazon.
I think Deliver Bliss just inspired a new acronym… WWZD (What would Zappos do?) (via BigBags)
Profits are a result, not a purpose.
